Following is the text of a letter I’m sending to T-Mobile
I recently signed up as a customer of T-Mobile, and was annoyed to discover that every time I receive voicemail, I also receive a text message from the network notifying me that I have voicemail (that is, I was annoyed after I overcame my initial confusion). A customer-service rep told me this is just the way it works, and there’s no way to turn it off. This isn’t a feature, it’s a bug. You should turn it off.
I was doubly annoyed when I received my first bill and learned that I am being billed 5¢ for each of those messages—which I don’t want in the first place.
My annoyance all the more acute because a neighborhood I visit regularly is so poorly covered by T-Mobile that phone calls often roll over to voice mail automatically. So we have a situation where I’m often out of reach because of shortcomings in your network, and I am paying extra for poor coverage.
You guys have me on the hook for one year, but so far, I’ve been less than impressed and will eagerly explore my options when my contract is ended.